167 Twin Cities: 651.917.3075 • Milwaukee: 262.783.6040 • Green Bay: 920.687.8351 Customer Information To open an account: We invite all customers to apply for an account with us. It is the easiest and most efficient way for us to serve you. To apply for an account, please fill out the credit application that is included in this catalog and mail or email it to the appropriate branch: Horizon Commercial Pools -MPLS/ST. PAUL 4444 Round Lake Road West Arden Hills, MN 55112 Office: (651) 917-3075 office-MN@horizonpoolsupply.com We will promptly process your application and contact you as soon as your new account is activated. Ordering: To ensure prompt and proper shipment, order by manufacturer number and description. When ordering items not in the catalog or fully covered in the catalog, you will need to furnish sufficient information to allow Horizon Commercial Pools to properly fill your order. To place orders please call your local branch. You may also fax or email orders 24 hours a day. Please make sure to include your contact name and phone number when placing fax and email orders so we may contact you if we have any questions about your order. All email orders will be confirmed upon receipt by email. Shipping & Delivery: Shipping charges will apply on all deliveries unless otherwise specified. Please call for current shipping and delivery charges to your area. Our shipping methods include delivery by Horizon Chemical Co., Inc. (Horizon Commercial Pools), Truck Freight, Spee-Dee, Fed-Ex, UPS and Courier. Back Orders: As hard as we try to provide prompt delivery of all items, we occasionally may need to place an item on back order. We will automatically send out all back orders upon receipt of the item in our warehouse unless otherwise requested. Most back orders are shipped within several days from the date of order and shipping charges will apply unless otherwise specified. Payments: We accept payment in the form of checks, EFT, ACH and credit card. Credit card payments on invoices over $3,000 will incur a 3.0% fee unless with prior approval. Returns: Some restrictions apply to returns. Date of original purchase, invoice number, and reason for return must be included with all returns along with a Horizon Return Merchandise Authorization (RMA) number. No returns are accepted on special order items, chemicals, or electric parts. All returns must be made within 90 days of purchase. Products returned for credit must be in new salable condition, must be sent freight prepaid, and are subject to a 30% restocking fee. All returns are subject to inspection by Horizon Commercial Pools and are returnable only at our discretion. Freight and shipping charges will not be credited. Please see Warranty Terms within our Terms & Conditions for warranty returns. Container Deposits & Returns: Many of our drums and containers incur a deposit to ensure they are returned to us in reusable condition. This keeps packaging and product costs as low as possible. Container deposits will be itemized on each invoice as well as credits for any returned containers. Containers returned in reusable condition will be fully credited less a small cleaning/testing/environmental fee. Containers that are written on, require extensive cleaning, are damaged, have product residue, are missing caps or are otherwise not reusable will not be credited. Containers with any product residue will not be picked up for credit until fully empty. Container Size Deposit Return Container Size Deposit Return Container Size Deposit Return 2.5 Gallon Drum $7.00 $5.75 15 Gallon Drum $30.00 $27.50 65# CO2 Cylinder $365.00 $340.00 5 Gallon Drum $15.00 $13.50 55 Gallon Drum $50.00 $46.75 Discounts: Volume discounts are available on many items. Please call for details. Service: Horizon Commercial Pools offers a wide range of services as detailed within this catalog. All service orders are subject to approval by Horizon Commercial Pools and will be billed as time and materials used. Quotations, bids and estimates are available upon request. All quotes and bids must be signed by an authorized person and returned to our offices before work will be scheduled, or before work can begin. Service orders exceeding $2,000 will be subject to a 50% payment upon ordering or acceptance of a quote or bid. The remaining balance will carry the terms of Net 10 Days from date of invoice. Please call if you have questions about service work, hourly rates, or would like a free quote, bid or estimate. Support: We pride ourselves on providing excellent customer service and support. Free support on just about anything is available by calling or by sending an email to your branch office. We will be happy to answer any questions you may have about repairs, water balance, testing, codes, and many other aspects of swimming pool care. Questions?: If you have questions regarding your account, our products and services, pool care, or anything else, please call us. We carry much more than we are able to cover in this catalog and would be happy to service any other needs you may have. Our staff is friendly and polite and we would love to hear from you. Horizon Commercial Pools - MILWAUKEE 12900 West Silver Springs Drive Butler, WI 53007 Office: (262) 783-6040 office-WI@horizonpoolsupply.com Horizon Commercial Pools - GREEN BAY 2009 Enterprise Dr De Pere, WI 54115 Office: (920) 687-8351 office-GB@horizonpoolsupply.com
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