Shipping Information

Online Store Shipping Information:

Shipping fees are based on a flat rate charge of $15 to $25 depending shipping location. Additional shipping fees may apply for hazardous materials, large items or in other special cases. Unless otherwise noted in the item description, items will ship as soon as possible after the order is placed and delivery dates and transit times varying depending on your shipping address. Some limited items may take slightly longer to ship, but we will contact you regarding any significant delays. We will send a final confirmation once your order has shipped.

NOTICE: There are currently nationwide equipment and parts shortages on most products that will last months in many cases. We have inactivated the items we know that are currently out of stock, but there may be cases where there will be extremely long lead times or items that won't be available at the time of order. Please contact us to ask about availability before placing an order. Email for the quickest response at info@horizonpoolsupply.com. If a product is found to be unavailable at the time of order, our customer service team will contact you to address the order outcome. Thank you for your patience!

If you have special shipping requests simply note it in the Special Instructions field at Check-Out. Please note will be not ship to PO boxes.

Direct-Drop Shipments
Horizon reserves the right to direct-drop ship any items that are not in stock at the time of the order from the manufacturer or distributor.

Shipping Surcharges
Surcharges apply to several of the products in our online store due to the various classes of shipping the products fall into. In most cases, the shipping surcharges are listed at the bottom of the item description in bold italics.

Hazardous Materials Surcharge
Any product classified as a Hazardous Material will be charged a Hazardous Materials Surcharge of $30 per item. In some cases multiple hazardous items can be packaged together to eliminate one or more of the surcharges. Please call if you are ordering several hazardous items so we can optimize the way we ship the products and minimize the shipping costs.

Over-Weight / Freight Surcharges ("Shipping TBD")
Any item that is Over-Weight or must ship via Freight will not automatically calculate shipping at time of purchase. These items will be identified as such at the bottom of the item description in bold italics. In addition, the shipping cost at Check-Out will read "Shipping TBD", with a link to this page.

Shipping TBD (To Be Determined)
During Check-Out, if an item is Over-Weight or must be shipped freight via a common carrier, the shipping price will read "Shipping TBD". In this event, after the order is placed, you will receive a call within 2 business days from a Horizon customer service representative with a shipping quote. Your credit card will not be charged and the item(s) will not be shipped until you accept the shipping charges. You may refuse and cancel the order at any time prior to the acceptance of the shipping charges. After you have accepted the shipping charges, the items will be shipped accordingly and your credit card will be charged at that time.

Free Shipping Offer
Only items that are advertised as having free shipping will ship free of charge. Any items on an order that do not have free shipping will be charged the normal calculated shipping rates.

Toll Free: 800-969-0454

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